Frontpoint
Safeguarding Homes with a Focus on Customer-Centric Innovation

Securing your home has never been easier. With Frontpoint, a pioneer in DIY home security and automation, you can self-install a state-of-the-art system in just 30 minutes. Unlike its contemporaries that require professional installation and troubleshooting, Frontpoint ensures end-to-end protection by delivering a pre-configured system right to your home with simple instructions for you to follow to complete the setup and activation process. This eliminates the risks and delays associated with unfamiliar contractors, and allows customers to receive urgent, reliable support when they need it.

Frontpoint’s highly trained experienced team offers live agent assistance to home and business owners or round-the-clock support is available through the Frontpoint mobile app. The app also gives you complete control over your system while you’re away from home. Using the app, customers can arm and disarm their systems, see video clips or live stream video, turn on and off smart home devices and more.

Customers have endless choices when it comes to personalizing their system. They can choose what types of sensors and cameras to use and where, allowing them to easily modify security packages to suit their needs and to modify existing systems as needs change. Customers can choose from an array of intrusion and hazard sensors, which include professionally monitored smoke and heat and CO2 sensors, and both indoor and outdoor cameras as well as a choice of wired or wireless doorbell cameras. At the crux of each system is Frontpoint’s control panel, offering cellular and WiFi connectivity, that is compatible with multiple smart home assistants and devices.

“Customers today are increasingly focused on more control over their residential surroundings, making outdoor and indoor awareness equal reasons for implementing home security and automation,” says Derek Carder, COO.

Traditionally, customers sought security and protection of their homes by setting up door and window sensors to signal in the event of a break-in. Over time, the market has changed from offering reactive security system for intrusion alerts to offering proactive, real-time monitoring of your entire property through the use of cameras. The comprehensive surveillance offered by Frontpoint is especially beneficial for people who require remote access to maintain home awareness.
Ahead of this curve, Frontpoint’s systems are compatible with various automation products like wireless light controls, smart door locks, and more. Leveraging these plug-and-play devices provides customers with additional control over their home even while away. Custom automation schedules provide the ultimate control over things like your lights turning on, who can enter the home using your smart locks, and energy management with devices like a smart thermostat.

Packed with multiple easy-to-use features, Frontpoint offers advanced cameras and video analytics, channeling simple configuration and set-up for varying property owners. For enhanced surveillance, Frontpoint recently implemented a new in-app personal safety button that allows users to initiate distress calls to emergency responders when in unsafe situations.

Seeking end-to-end security, a homeowner (now a longstanding customer) sought Frontpoint’s real-time alert capability. This customer had already installed Frontpoint systems at two locations and required a third for their grandmother. They also needed insights for setting up an alert to view live entries and exits of family members.

This customer had been on edge, worried about their grandmother due to their delay in responding to manual texts. Particularly concerned about getting home safe, Frontpoint helped the customer configure automated alerts via text, email, and push notifications notifying them of selected movements in real time. This allowed the customer to stay aware of exactly when their grandma was arriving home. Exemplifying the Frontpoint experience as professional and exceedingly patient, the customer stated that unlike other home security platforms pushing unnecessary equipment, the company genuinely cared about their problem and resolved it on time.

Automating home control with customer-centricity, Frontpoint caters to a wide-range of customers, ranging from 18 to 90 years old, thanks to its ability to set different demographic comfort levels. It eliminates the need for high technical aptitude to set up its equipment, making it easy for customers to maximize their security with ease. Taking it further, Frontpoint’s trusted support team members act as human guides to instill customer confidence, handle questions and deliver quick resolutions.

In a sea of security systems bogged down by unnecessary sophistication and unreliable support, Frontpoint stands out for its ability to provide homeowners complete control over the security and surveillance of their properties.